Get client feedback on your Shopify store

Q: My store is still password protected. Does that work?

Yes. The review window opens your store in a real browser session, so the password page appears and you sign in there. Nothing is handed to BugSmash and no store password is stored.

Q: Can I review a theme that is not published yet?

Yes. Generate a share preview link from the theme library and use that URL. Shopify preview links stay valid for fourteen days, so regenerate if a review round runs longer.

Q: Can we review the checkout?

No. Shopify does not serve checkout inside a theme preview and checkout templates are restricted on most plans. Review the storefront and handle checkout separately.

Q: Does it work on product and collection pages?

Yes. Every product, collection and page template is a URL and each one can be reviewed.

Q: Will it affect my store speed or conversion?

No. With the URL workflow nothing runs on your storefront, so there is no script on the page your customers load.

Review the storefront itself, not a screenshot of it. Your client comments on the product page, the collection grid and the cart, and every comment arrives with the element, the browser and the device it came from.

See how it works

Loved by1,250+Agenciesand companies in 100+ countries

Shopify lets people look at the theme. It does not let them talk about it.

The theme preview link is the right starting point and most stores already use it. Share preview, copy link, send. What it gives you is a viewer, not a review.

There is no commenting.
Your client looks at the preview and then writes to you somewhere else, which is where the context is lost.
Preview links expire.
A shared theme preview link runs for fourteen days. A review round that slips past that needs a new link and the old one goes dead on the client mid-review.
Nothing is recorded.
There is no list of what was raised, what was fixed and what was signed off on which version of the theme.
It covers the theme only.
The launch email, the ad creative, the product photography and the packaging PDF are the rest of the launch and none of them are in Shopify.

BugSmash sits on top of the storefront:

comments pinned to the actual page, a list you work through, and the same project holding everything else the launch needs.

How it works

Three steps to a reviewed storefront

Get the store URL

The live store, or a theme preview link from Online store › Themes › Actions › Preview › Share preview. Paste it into BugSmash.

Send one review link

Your client opens it in their own browser and comments on the page. No Shopify staff account and no BugSmash account.

Work the list

Every comment carries the page, the element, the browser and a screenshot, and can be pushed into Jira, ClickUp, Monday, Asana, Trello or Slack.

What your client can actually do on the page

Pin to the element, not the screenshot

Comments attach to the thing on the page, so "this heading" is unambiguous without a marked-up JPEG in an email.

Review at every breakpoint

Desktop, tablet and mobile in the same link. Responsive is most of the job on a Webflow build, so a desktop-only review is half a review.

Comment on CMS Collection pages

Blog posts, case studies, product templates. Each published Collection page is a URL, so each one is reviewable.

Browser and device captured automatically

Every comment records what the reviewer was on. No follow-up thread to work out why you cannot reproduce it.

Versions and comparison

Republish, add a new version, and compare against what the client signed off on last round.

Status and approval on the record

Who approved, on which version, on what date. That record stays with you, not with the Webflow site.

Will it work on my store?

The review window loads the page in a real browser session, so anything you can sign in to yourself, you can sign in to here. Nothing is handed over to BugSmash and no credentials are stored.

Your URL	Review by URL	What to do
Live public storefront	Works	Paste and go.
Store behind the pre-launch password page	Works	Shopify's password page is a form, so you enter the store password inside the review window and carry on.
Theme preview link, or a URL with preview_theme_id	Works	Use it to review an unpublished theme. Regenerate the link if the review runs past fourteen days.
Checkout pages	Out of scope	Shopify does not serve checkout inside a theme preview, and checkout is locked down on most plans. Review the storefront, not the checkout.
Customer account area behind a social login	Not supported	Install the Feedback Widget.
Heavy animation, 3D product viewers, WebGL	Renders, fidelity varies	Install the Feedback Widget.

Installing the Feedback Widget on Shopify

One script before the closing head tag in theme.liquid. Add it to the theme you are reviewing rather than the live one, and remember that a theme update replaces the file, so re-add it after any theme upgrade.

The feedback workflow for teams using Shopify

From theme approval to collection launches, keep agencies, ecommerce teams and developers reviewing the same storefront.

Shopify agencies and Partners

Client sign-off on the theme before you publish it, recorded against the version they approved.

See how

In-house ecommerce teams

Merchandising, brand and the founder all review the same collection page before a drop goes live.

See how

Theme and app developers

QA a storefront across browsers and devices with the browser context already on the ticket.

See how

Integrated with the tools your team already works in

A comment on the hero section becomes a ticket with the URL, the element, the screenshot and the browser already attached.

Context stays attached from comment to completion.

Send to your workflow

The destination changes. The context does not.

Jira

ClickUp

Monday

Asana

Trello

Slack

Linear

Todoist

Notion

Airtable

Zapier

Make

n8n

Webhooks

The site is one deliverable. Review the rest of them in the same place.

A Webflow launch is rarely only a Webflow launch. The same project holds the pitch deck, the brand PDF, the launch video, the ad creative, the email template and the mobile build, each reviewed the same way, each on the same approval record.